Mobile Marketing

Mobile marketing is marketing on or with a mobile device, such as a cell phone. Mobile marketing can also be defined as “the use of the mobile medium as a means of marketing communication”[2]

Mobile marketing is commonly known as wireless marketing, although viewing advertising on a computer connected to a home local area network is not considered to be mobile marketing.[3]

Contents

[edit] SMS marketing

Marketing through cellphones’ SMS (Short Message Service) became increasingly popular in the early 2000s in Europe and some parts of Asia when businesses started to collect mobile phone numbers and send off wanted (or unwanted) content. On average, SMS messages are read within four minutes, making them highly convertible.

Over the past few years SMS marketing has become a legitimate advertising channel in some parts of the world. This is because unlike email over the public internet, the carriers who police their own networks have set guidelines and best practices for the mobile media industry (including mobile advertising). The IAB (Interactive Advertising Bureau) and the Mobile Marketing Association, as well, have established guidelines and are evangelizing the use of the mobile channel for marketers. While this has been fruitful in developed regions such as North America, Western Europe and some other countries, mobile SPAM messages (SMS sent to mobile subscribers without a legitimate and explicit opt-in by the subscriber) remain an issue in many other parts or the world, partly due to the carriers selling their member databases to third parties. In India, however, government’s efforts of creating National Do Not Call Registry have helped cellphone users to stop SMS advertisements by sending a simple SMS or calling 1909.[4]

Mobile marketing via SMS has expanded rapidly in Europe and Asia as a new channel to reach the consumer. SMS initially received negative media coverage in many parts of Europe for being a new form of spam as some advertisers purchased lists and sent unsolicited content to consumer’s phones; however, as guidelines are put in place by the mobile operators, SMS has become the most popular branch of the Mobile Marketing industry with several 100 million advertising SMS sent out every month in Europe alone.

In Europe the first cross-carrier SMS shortcode campaign was run by Txtbomb in 2001 for an Labatt Brewing Company in 2002. Over the past few years mobile short codes have been increasingly popular as a new channel to communicate to the mobile consumer. Brands have begun to treat the mobile shortcode as a mobile domain name allowing the consumer to text message the brand at an event, in store and off any traditional media.

SMS marketing services typically run off a short code, but sending text messages to an email address is another methodology. Short codes are 5 or 6 digit numbers that have been assigned by all the mobile operators in a given country for the use of brand campaign and other consumer services. Due to the high price of short codes of $500-$1000 a month, many small businesses opt to share a short code in order to reduce monthly costs. The mobile operators vet every short code application before provisioning and monitor the service to make sure it does not diverge from its original service description. Another alternative to sending messages by short code or email is to do so through one’s own dedicated phone number. Besides short codes, inbound SMS is very often based on long numbers (international number format, e.g. +44 7624 805000 or US number format,[5] e.g. 757 772 8555), which can be used in place of short codes or premium-rated short messages for SMS reception in several applications, such as product promotions and campaigns. Long numbers are internationally available, as well as enabling businesses to have their own number, rather than short codes which are usually shared across a number of brands. Additionally, long numbers are non-premium inbound numbers.

One key criterion for provisioning is that the consumer opts in to the service. The mobile operators demand a double opt in from the consumer and the ability for the consumer to opt out of the service at any time by sending the word STOP via SMS. These guidelines are established in the MMA Consumer Best Practices Guidelines[6] which are followed by all mobile marketers in the United States. In Canada, opt in will be mandatory once the Fighting Internet and Wireless Spam Act comes in force in mid 2012.

[edit] MMS

MMS mobile marketing can contain a timed slideshow of images, text, audio and video. This mobile content is delivered via MMS (Multimedia Message Service). Nearly all new phones produced with a color screen are capable of sending and receiving standard MMS message. Brands are able to both send (mobile terminated) and receive (mobile originated) rich content through MMS A2P (application-to-person) mobile networks to mobile subscribers. In some networks, brands are also able to sponsor messages that are sent P2P (person-to-person).

Good examples of mobile-originated MMS marketing campaigns are House of Blues venues, where the brand allows the consumer to send their mobile photos to the LED board in real-time as well as blog their images online.

[edit] Push notifications

Push Notifications were first introduced to smartphones by Apple with the advent of the Iphone in 2007. They were later further popularized with the Android operational system, where the notifications are shown on the top of the screen. It has helped application owners to communicate directly with their end users in a simple and effective way. If not used wisely it can quickly alienate users as it causes interruptions to their current activities on the phone. It can be much cheaper if compared to SMS Marketing for the long run, but it can become quite expensive on the short run, because the cost involved in application development. Once the application is download and installed provided the feature is not turned off It is practically free, because it uses internet bandwidth only. SMS and Push Notifications can be part of a well developed Inbound Mobile Marketing Strategy.

[edit] In-game mobile marketing

There are essentially four major trends in mobile gaming right now: interactive real-time 3D games, massive multi-player games and social networking games. This means a trend towards more complex and more sophisticated, richer game play. On the other side, there are the so-called casual games, i.e. games that are very simple and very easy to play. Most mobile games today are such casual games and this will probably stay so for quite a while to come.

Brands are now delivering promotional messages within mobile games or sponsoring entire games to drive consumer engagement. This is known as mobile advergaming or Ad-funded mobile game.

[edit] Mobile web marketing

Google and Yahoo! as displayed on mobile phones

Advertising on web pages specifically meant for access by mobile devices is also an option. The SMS reseller and advertisers are also available. Additionally, web forms on web pages can be used to integrate with mobile texting sources for reminders about meetings, seminars and other important events that assume users are not always at their computers.

[edit] QR codes

QR (or Quick Response) codes allow a customer to visit a web page address by scanning a 2D image with their phone’s camera, instead of manually entering a URL. The resultant URLs typically include tracking features which would be unwieldy if typed by the customer. Originally approved as a ISS standard in 1997, Denso-Wave first developed the standard for tracking automobile parts in Japan.[7]

QR codes have been growing in popularity in Asia and Europe, but have been slow to be adopted in North America.Lady Gaga.

[edit] Bluetooth

The rise of High School Musical

[edit] Infrared

Infrared is the oldest and most limited form of mobile marketing. Some European companies have experimented with “shopping window marketing” via free Infrared waves in the late 90s. However, infrared has a very limited range (~ approx. 10 cm – 1meter) and could never really establish itself as a leading Mobile Marketing technology.

[edit] Proximity Systems

Mobile marketing via Proximity Systems, also referred to as Philippines has the world’s highest traffic of SMS). It is also used for commercial service known as Proxima SMS. Bluewater, a super-regional shopping centre in the UK, has a GSM based system supplied by NTL to help its GSM coverage for calls, it also allows each customer with a mobile phone to be tracked though the centre which shops they go into and for how long. The system enables special offer texts to be sent to the phone.

[edit] Location-based services

Location-based services (LBS) are offered by some cell phone networks as a way to send custom advertising and other information to cell-phone subscribers based on their current location. The cell-phone service provider gets the location from a GPS chip built into the phone, or using radiolocation and trilateration based on the signal-strength of the closest cell-phone towers (for phones without GPS features). In the United Kingdom, which launched location-based services in 2003, networks do not use trilateration; LBS services use a single base station, with a ‘radius’ of inaccuracy, to determine a phone’s location.

Some location-based services work without GPS tracking technique, instead transmitting content between devices peer-to-peer.

[edit] User-controlled media

Mobile marketing differs from most other forms of marketing communication in that it is often user (consumer) initiated (mobile originated, or MO) message, and requires the express consent of the consumer to receive future communications. A call delivered from a server (business) to a user (consumer) is called a mobile terminated (MT) message. This infrastructure points to a trend set by mobile marketing of consumer controlled marketing communications.[10]

Due to the demands for more user controlled media, mobile messaging infrastructure providers have responded by developing architectures that offer applications to operators with more freedom for the users, as opposed to the network-controlled media. Along with these advances to user-controlled Mobile Messaging 2.0, blog events throughout the world have been implemented in order to launch popularity in the latest advances in mobile technology. In June 2007, Airwide Solutions became the official sponsor for the Mobile Messaging 2.0 blog that provides the opinions of many through the discussion of mobility with freedom.[11]

GPS plays an important role in location-based marketing.[citation needed]

[edit] Privacy concerns in mobile marketing

Mobile advertising has become more and more popular. However, some mobile advertising is sent without a required permission from the consumer causing privacy violations. It should be understood that irrespective of how well advertising messages are designed and how many additional possibilities they provide, if consumers do not have confidence that their privacy will be protected, this will hinder their widespread deployment.[12]

The privacy issue became even more salient as it was before with the arrival of mobile data networks. A number of important new concerns emerged mainly stemming from the fact that mobile devices are intimately personal and are always with the user, and four major concerns can be identified: mobile spam, personal identification, location information and wireless security.[14]

[edit] References

  1. ^ Karjaluoto Heikki and Leppäniemi Matti, “Factors influencing consumers’ willingness to accept mobile advertising: a conceptual model”, Int. J Mobile Communications, Vol 3, No. 3, 2005, p. 198.
  2. ^ Leppäniemi, Matti, “Mobile marketing communications in consumer markets”, Faculty of Economics and Business Administration, Department of Marketing, University of Oulu, 2008, p. 21.
  3. ^ Leppäniemi, Matti, “Mobile marketing communications in consumer markets”, Faculty of Economics and Business Administration, Department of Marketing, University of Oulu, 2008, p. 50.
  4. ^ “Various Resources to Register for National Do Not Call Registry of India”. Ndncregistry.com. http://www.ndncregistry.com/indian-consumers.htm. Retrieved 2012-11-29.
  5. ^ US Number Format Example: http://www.missingsms.com/
  6. ^ MMA Consumer Best Practices Guidelines. Mobile Marketing Association. March 1, 2011.
  7. ^ http://www.denso-wave.com/qrcode/qrstandard-e.html
  8. ^ “New Report Shows Low Adoption for QR Codes – eMarketer Newsroom”. Emarketer.com. 2012-07-19. http://www.emarketer.com/newsroom/index.php/report-shows-adoption-qr-codes/. Retrieved 2012-11-29.
  9. ^ May 17, 2012 by Dan Wilkerson 56 (2012-05-17). “5 Reasons Your QR Codes are Broken And How to Fix Them”. Mashable.com. http://mashable.com/2012/05/17/reasons-qr-codes-are-broken/. Retrieved 2012-11-29.
  10. ^ See also push–pull strategy and smartreply on the nature of mobile marketing in practice by business.
  11. ^ Airwide Backs Messaging Blog, Mobile Marketing Magazine. May 23, 2007
  12. ^ Cleff, Evelyne Beatrix, “Privacy issues in mobile advertising” British and Irish Law, Education and Technology Association, 2007 Annual Conference Hertfordshire, p. 3.
  13. ^ Camponovo Giovanni, Cerutti Davide, “The Spam Issue in Mobile Business a Comparative Regulatory Overview”, Proceedings of the Third International Conference on Mobile Business, M-Business, 2004.
  14. ^ D. Quercia, Ilias Leontiadis, Liam McNamara, Cecilia Mascolo, Jon Crowcroft (2011). SpotME If You Can: Randomized Responses for Location Obfuscation on Mobile Phones. IEEE ICDCS



This article uses material from the Wikipedia article Mobile Marketing, which is released under the Creative Commons Attribution-Share-Alike License 3.0.

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